BSN has introduced the myBSN Safe Switch, a self-service security feature that is accessible via myBSN Internet Banking, which enables you to immediately block your myBSN Internet Banking access as a measure to secure your bank account if you think or suspect your bank account has been compromised. The myBSN Safe Switch protects your funds from online scams and enhances your online banking security.
BENEFITS OF myBSN SAFE SWITCH
- Protect your funds immediately if you suspect that you have been scammed or your bank account has been compromised.
- Prevent unauthorized transactions as online scammers will not be able to access your myBSN Internet Banking.
- Enhance your online banking security as reactivation will require strict identity verification process by BSN Customer Care or BSN’s Branches.
- Having control over your finance with the ability to self-serve the security via myBSN Internet Banking.
STEPS TO USE myBSN SAFE SWITCH
Visit myBSN Internet Banking website.
Log in to www.mybsn.com.my.
Log in to www.mybsn.com.my.
Click ‘Manage Account’ on the left side menus.
Click ‘Manage Account’ on the left side menus.
Click ‘Account Setting’ and select ‘Safe Switch’.
Click ‘Account Setting’ and select ‘Safe Switch’.
Click ’Deactivate’.
Click ’Deactivate’.
Click ‘Confirm’.
Click ‘Confirm’.
A push notification has been sent to your registered mobile device to authorise the transaction. Launch BSNSecure App to approve the transaction.
A push notification has been sent to your registered mobile device to authorise the transaction. Launch BSNSecure App to approve the transaction.
Click ‘Approve’ in your BSNSecure App to proceed to block your myBSN Internet Banking access.
Click ‘Approve’ in your BSNSecure App to proceed to block your myBSN Internet Banking access.
Your myBSN Internet Banking access is successfully blocked.
Your myBSN Internet Banking access is successfully blocked.
Log in to www.mybsn.com.my.
Log in to www.mybsn.com.my.
Click ‘Manage Account’ on the left side menus.
Click ‘Manage Account’ on the left side menus.
Click ‘Account Setting’ and select ‘Safe Switch’.
Click ‘Account Setting’ and select ‘Safe Switch’.
Click ’Deactivate’.
Click ’Deactivate’.
Click ‘Confirm’.
Click ‘Confirm’.
A push notification has been sent to your registered mobile device to authorise the transaction. Launch BSNSecure App to approve the transaction.
A push notification has been sent to your registered mobile device to authorise the transaction. Launch BSNSecure App to approve the transaction.
Click ‘Approve’ in your BSNSecure App to proceed to block your myBSN Internet Banking access.
Click ‘Approve’ in your BSNSecure App to proceed to block your myBSN Internet Banking access.
Your myBSN Internet Banking access is successfully blocked.
Your myBSN Internet Banking access is successfully blocked.
NOTE:
- You will be automatically logged out from all active sessions immediately after you blocked your myBSN Internet Banking access.
HOW TO REACTIVATE ACCOUNT ACCESS?
To unblock or reactivate your myBSN Internet Banking access, please call BSN Contact Centre at 1300-88-1900 or visit any nearest BSN branches.
FREQUENTLY ASKED QUESTIONS (FAQ)
Immediately block your myBSN internet banking using the myBSN Safe Switch to protect your bank account upon your suspicion of any unauthorized/suspicious activity/transaction involving your bank account or that you have fallen victim to any online scam. Next, immediately call BSN Contact Centre at 1300-88-1900 to make a report.
Immediately call BSN Contact Centre at 1300-88-1900 once you suspected your myBSN Internet Banking access; Username and/or Password has been stolen.
To unblock or reactivate myBSN Internet Banking access, please call BSN Contact Centre at 1300-88-1900 or visit any nearest BSN Branches.
You may use your current myBSN Internet Banking Username and Password immediately after the reactivation via successful verification by BSN Contact Centre or a BSN Branch officer.
Your funds will remain secured in your bank account. Nevertheless, we encourage you to reactivate your myBSN Internet Banking access by contacting our Call Centre at 1300-88-1900 or visit BSN Branches near you.
