Suspect your myBSN Internet Banking account has been compromised? Deactivate via Safe Switch feature.

  • Login to www.myBSN.com.my > Manage Account > Safe Switch > Deactivate > Confirm; or
  • Login to myBSN Mobile App > Manage Security Setting > Safe Switch > Deactivate > Confirm

Contact Centre, Report Fraud and Scam, Report Lost or Stolen Credit / Debit Card


1300 88 1900
(Local)
+603 2613 1900
(Overseas)

Email us


 customercare@bsn.com.my

Platinum Credit Card Careline (24 hours)


1800 22 0800
(Local)
+603 2688 0800
(Overseas)

Credit Card Authorisation (24 hours)


1300 88 5855
(Local)
+603 2028 5855
(Overseas)

Report Lost or Stolen Card (For Debit Card/ATM Card Only) via myBSN Internet Banking


Login to myBSN > Manage Account > Debit Card Settings > Report Lost / Stolen Card

MORE OPTIONS TO CONNECT

  1. For account-related inquiries, please log in to myBSN and send us message through the Secured Inbox. Alternatively, please call BSN Contact Centre at 1300-88-1900 (Local) / +603-2613-1900 (Overseas).
  2. For other inquiries, click here to use the online feedback form. Please DO NOT submit confidential BSN account information (e.g. account number or credit card details) through this online feedback form.

PROCEDURE FOR REPORTING DISPUTED TRANSACTIONS

The minimum information required for reporting a disputed transaction via email, call or myBSN Secured Message are:

  1. Customer’s name
  2. Customer’s NRIC or passport number
  3. Affected account number
  4. Date of disputed transaction
  5. Amount of disputed transaction
  6. Reason why the customer believes that it is a disputed transaction

IMPORTANT NOTICE:

BSN Contact Centre operating hours are from 8.00am to 10.00pm. However, after 10.00pm your calls will be directed to our auto Interactive Voice Response to:

  • Report Fraud & Scams
  • Request to suspend myBSN Internet Banking
  • Report lost and stolen card
  • Instalment Pay Plan Request or other cards enquiries