We welcome any feedback / comments on our services. Our Contact Centre is your first point of contact for feedback or complaints submission. You may contact us via the following channels:

  • Call our Contact Centre at 1300-88-1900 / +603-2613 1900 (Overseas).
  • Visit the nearest BSN Branch.
  • Log in to myBSN and send us a message through the Secured Message.
  • E-mail to customercare@bsn.com.my.

For Further Assistance

If the solution provided by the Bank is not satisfactory, you may submit your complaint in writing to:

Manager,
Complaint Management Division,
Customer Experience Department,
Level 11, Wisma BSN,117 Jalan Ampang,
50450 Kuala Lumpur.

Alternative Redress Channels

As an alternative, you may also refer to the following organisations:

Financial Markets Ombudsman Service (FMOS)
Level 14, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.
Tel: +603-2272 2811
Website: www.fmos.org.my
Operating hours: 8.30 a.m - 5.30 p.m (Monday – Friday excluding public holiday)

Note: You may submit your feedback relating to financial services or products to FMOS within six (6) months of receiving the Bank's final decision.

BNMLINK
Jabatan Komunikasi Korporat,
Bank Negara Malaysia
P.O.Box 10922,
50929 Kuala Lumpur.
Tel: 1300-88-5465
Webform: https://bnmlink.bnm.gov.my

Operating hours:
9.00 a.m - 5.00 p.m (Monday - Friday except public holiday)