Here are some good practices that you should take into consideration when you are banking online.

Never
  • NEVER respond to any phone call/SMS/email requesting your bank account details or follow instructions from unknown parties to do banking transactions or make changes to your bank account details.
  • BSN will NEVER request your banking credentials via email or telephone calls.
  • NEVER reveal your bank account details/ATM/PIN/internet banking password to anyone. They are unique to your account and designed to protect the privacy of your banking information.
  • NEVER use the "remember password" function on your browser as hackers can easily access this information.
  • NEVER login if the image for your internet banking is not your selected image.
Always
  • Manually type the correct URL address www.bsn.com.my or www.mybsn.com.my.
  • Ensure the security certificate is for www.bsn.com.my or www.mybsn.com.my by clicking on the lock icon in the URL.
  • Change your password every few months. If you think your password has been compromised, contact us immediately to reset your password.
  • Ensure you read the service requested for TAC before you key in the TAC number.
  • Check your account and bank statement regularly.
  • Log out of myBSN immediately after completing transactions and before visiting other websites.
  • Clear cache whenever you log out.
Avoid
  • AVOID opening your internet banking at public places such as internet cafés, public computers at WiFi zones, and others. If you have to, clear your cache after logging out.

If you have been scammed, please inform us immediately at 1300 88 1900 or +603 2613 1900 (Overseas); or call the National Scam Response Centre (NSRC) at 997 from 8:00 am – 8:00 pm daily; or email customercare@bsn.com.my.